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About us

With over 30 years’ experience, caring is in our DNA.  We support people to do the extraordinary every day.

Delivering support services for independent living may be our business, but securing your quality of life is our passion.

Our proud history

It all began in 1986 when Multiple Sclerosis Limited (MSL) identified the need for high-quality care services for people living with this chronic disease.

By 1999, MSL recognised the time had come to establish Australian Home Care Services (AHCS) as a separate legal entity.  A savvy and experienced Board was appointed and we were firmly on the path to growth.

This growth was boosted by a series of acquisitions within the care sector between 2001 and 2008.  By then, we had earned a reputation as an experienced and sizeable private care service provider.

In 2010, the purchase and integration of Nationwide Health & Aged Care Services represented a major milestone in our growth as specialist cleaning and laundry services bolstered our business portfolio.

At around the same time, AHCS partnered with the UK-based Healthcare at Home in a joint venture to establish Healthcare at Home Australia.  In 2013, AHCS acquired the business.  This nurse-led service has provided a safe, high-quality alternative to hospital care for people with cancer and chronic disease.

Today, we are proud to be a part of the growing Zenitas Healthcare family.

Mission, vision, values

Our mission

Through a commitment to service excellence and innovation, Australian Home Care Services will provide high quality care and support to older adults and people with a disability.

Our vision

To ensure that Australian Home Care Services is the customer’s first choice, through the delivery of a superior care support experience.

Our values

We encourage innovation.  This means applying creative thinking to challenge the way we work.  By questioning current ideas, problem solving creatively and searching for excellence, we will continuously improve and grow our business.

We promote a culture of care by respecting diversity when working with others and observing our Code of Conduct.  It means providing a great work environment.

Fostering service excellence and continuous improvement means understanding the client or customer, demonstrating resilience and ensuring that service provision exceeds expectations through continuous improvement.

We empower employees to be self-motivated and engaged.  This drives our staff to be proactive and promotes a learning culture.

Fostering communication and collaboration means building effective relationships, communicating clearly and with influence, and working together to achieve objectives.

Encouraging personal responsibility means acting decisively, accepting accountability for one’s actions, driving accountability in others and achieving organisational viability and sustainability.

Celebrating success means being actively engaged in and aware of the Australian Home Care Services business, engaging others and celebrating individual and group achievements.

Corporate governance

We are committed to sound corporate governance.  The following documents and policies form key elements of our corporate governance framework:

Our financial management systems meet all Australian International Financial Reporting Standards and regulatory requirements.