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About us

With over 30 years’ experience, caring is in our DNA.  We support people to do the extraordinary every day.

Delivering support services for independent living may be our business, but securing your quality of life is our passion.

Our proud history

It all began in 1986 when Multiple Sclerosis Limited (MSL) identified the need for high-quality care services for people living with this chronic disease.

By 1999, MSL recognised the time had come to establish Australian Home Care Services (AHCS) as a separate legal entity.  A savvy and experienced Board was appointed and we were firmly on the path to growth.

This growth was boosted by a series of acquisitions within the care sector between 2001 and 2008.  By then, we had earned a reputation as an experienced and sizeable private care service provider.

In 2010, the purchase and integration of Nationwide Health & Aged Care Services represented a major milestone in our growth as specialist cleaning and laundry services bolstered our business portfolio.

At around the same time, AHCS partnered with the UK-based Healthcare at Home in a joint venture to establish Healthcare at Home Australia.  In 2013, AHCS acquired the business.  This nurse-led service has provided a safe, high-quality alternative to hospital care for people with cancer and chronic disease.

Today, we are proud to continue our work as a wholly-owned, not-for-profit subsidiary of MSL.

Mission, vision, values

Our mission

Through a commitment to service excellence and innovation, Australian Home Care Services will provide high quality care and support to older adults and people with a disability.

Our vision

To ensure that Australian Home Care Services is the customer’s first choice, through the delivery of a superior care support experience.

Our values

We encourage innovation.  This means applying creative thinking to challenge the way we work.  By questioning current ideas, problem solving creatively and searching for excellence, we will continuously improve and grow our business.

We promote a culture of care by respecting diversity when working with others and observing our Code of Conduct.  It means providing a great work environment.

Fostering service excellence and continuous improvement means understanding the client or customer, demonstrating resilience and ensuring that service provision exceeds expectations through continuous improvement.

We empower employees to be self-motivated and engaged.  This drives our staff to be proactive and promotes a learning culture.

Fostering communication and collaboration means building effective relationships, communicating clearly and with influence, and working together to achieve objectives.

Encouraging personal responsibility means acting decisively, accepting accountability for one’s actions, driving accountability in others and achieving organisational viability and sustainability.

Celebrating success means being actively engaged in and aware of the Australian Home Care Services business, engaging others and celebrating individual and group achievements.

The Board

Robert McEniry — Chair

Joined AHCS in 2003

An MSL director since 1988, Robert joined the AHCS Board in 2003. With extensive business experience in both Australia and overseas, Robert is a former CEO of Nucleus Network Ltd, a leading clinical research organisation associated with Baker IDI and Mitsubishi Motors Australia Ltd. Robert is Chairman of the Burson Group Ltd, Stillwell Motor Group Ltd and Cornonero Pty Ltd and is also a non-executive director (NED) of the Automotive Holdings Group Ltd and Multiple Sclerosis Ltd.

Terry Winters — Non-executive Director

Joined AHCS in 1999

Terry was a director of MSL from 1993-2007 and became Chairman of MSL in 1995, serving until 2007. Terry has over 30 years’ experience as a CEO and company director in the areas of technology and healthcare. True to his entrepreneurial core, Terry was the founder of Link Telecommunications and Optus and currently serves as Chairman or Director of a number of listed and unlisted companies.

Peter Day — Non-executive Director

Joined AHCS in 1998

Peter has been director of MSL since 1998 and joined the AHCS Board in 2008. Peter has an extensive background in finance/management across mining, manufacturing, food and financial services industries. He held executive and executive director positions with Bonlac Foods, Amcor, Rio Tinto, CRA and Comalco, and MD of CRA Australia. Peter is a former Chairman of the Australian Accounting Standards Board and Deputy Chairman of ASIC, as well as a NED/Chairman of a number of listed companies. Peter is a member of the Australian Government’s Takeovers Panel.

Rose Bryant-Smith — Non-executive Director

Joined AHCS in 2013

Rose is CEO of Worklogic; a risk management firm which she co-founded in 2007 and a professional NED. Her directorships have included positions on the boards of Inner North West Melbourne Medicare Local, Impetus Progressive Primary Health, Social Housing Victoria and YWCA Victoria (Chair from 2008 -2011). Rose is a graduate of AICD and the Vincent Fairfax Fellowship for Ethics and Leadership. Before starting Worklogic, Rose worked as a Senior Associate in workplace relations in law firms Allens Linklaters and Clayton Utz.

Julie Andrews — Executive Director and CEO

Joined AHCS in 2012

Julie is the CEO of Australian Home Care Services and joined the Board in 2012. Julie has 25 years' experience in delivery, management and purchasing of healthcare in both private and public sectors and has held several CEO and Executive roles in community health and ambulatory care. Prior to joining AHCS, Julie held executive roles at Medibank Private which included responsibility for Medibank's $3.0bn healthcare contracting and expenditure, developing Medibank’s Quality and Safety Framework and introducing a national patient experience survey and quality incentive program to improve in-patient care and outcomes.

Jovita Gartlan — Non-executive Director

Joined AHCS in 2016

Jovita was a partner in Deloitte's Business Model Transformation team, she specialised in applying accelerated approaches to transformational business changes, usually triggered by M&A events. Jovita has over 13 years’ experience in advising senior C-suite executives in some of Australia’s largest organisations. Prior to her work in Business Model Transformation, Jovita focused solely on M&A consulting and market entry strategy. She has completed 100+ M&A Consulting engagements, many of which have led to whole of business transformations. Jovita has recently joined the Recovery and Transformation Services team at McKinsey & Company in Melbourne.

The Executive Team

Julie Andrews — Chief Executive Officer

Joined AHCS in 2012

Julie is the CEO of Australian Home Care Services and joined the Board in 2012. Julie has 25 years' experience in delivery, management and purchasing of healthcare in both private and public sectors and has held several CEO and Executive roles in community health and ambulatory care. Prior to joining AHCS, Julie held executive roles at Medibank Private which included responsibility for Medibank's $3.0bn healthcare contracting and expenditure, developing Medibank’s Quality and Safety Framework and introducing a national patient experience survey and quality incentive program to improve in-patient care and outcomes.

Michael Bernardini — Chief Financial Officer

Joined AHCS in 2012

Michael joined AHCS in 2012, as CFO and brings extensive experience in financial management, governance, risk management and compliance processes, having held Executive roles in publicly listed companies. His career has included more than 10 years' experience in external consulting with PwC. Michael is responsible for information systems, financial management, risk management, reporting integrity and funding of AHCS to support its business operations and objectives. Michael’s commitment to strict corporate governance and financial transparency provides assurance AHCS is a dependable long-term partner.

Sharne Brennan — Executive General Manager People and Culture

Joined AHCS in 2013

Sharne joined AHCS in 2013 as the Executive for People and Culture. Sharne oversees talent acquisition, learning and development, employee relations, safety and environment for AHCS. Sharne brings a substantial commercial and legal lens having led national teams, delivered mergers and acquisitions synergies, and driven positive safety performance including 15 years with Brambles, BIS Cleanaway and Transpacific Industries. Sharne is responsible for all people strategies to ensure AHCS complies with its legislative responsibilities, is responsive to employees’ needs and future demand for services is achieved.

Michael Carton — Executive General Manager – Nationwide

Joined AHCS in 2015

Mike joined AHCS in 2015 bringing over 20 years’ experience in the cleaning and hospitality services industries. His extensive industry knowledge and commitment to outstanding customer service was built upon experience as the facility manager in a number of prestige five star hotels i.e. Burswood Casino, Hyatt and Accor. Mike’s cleaning and facility management operational expertise is enriched by his affinity with the customer. His commitment to client satisfaction is translated into regular liaison and onsite visits to ensure there is direct contact between senior management and our clients and on site staff.

Corporate governance

We are committed to sound corporate governance.  The following documents and policies form key elements of our corporate governance framework:

Our financial management systems meet all Australian International Financial Reporting Standards and regulatory requirements.