Questions you may have
Making contact with us
You can contact us on 1300 303 770. Our lines are open 24 hours a day, 7 days a week.
You can also email us using the online enquiry form and we'll respond promptly.
The Get in touch section of the website gives details of our locations around Australia.
You can expect to be treated with courtesy and respect. Your enquiry will be received sensitively and managed confidentially.
Our team is well-placed to put the plans and services in place to provide the support you need. With 30 years of caring behind us, you can rely on our experience.
Yes, our lines are open 24 hours a day, 7 days a week.
We offer the services you need to live independently in your home and community with comfort and dignity:
- personal care
- domestic support
- community access
- social and vocational support
- case management
- service coordination
- holiday attendance
- pet care
- child care
- rehabilitation support
We also have your specialist care needs covered with nursing, allied health and multi-disciplinary expertise.
We can mobilise quickly to deliver the supports you need when you need them.
Australian Home Care Services provides care services across Victoria and New South Wales and is branching out into Queensland and the ACT.
Call 1300 303 770 to enquire about services in your local area, whether metropolitan, regional or rural.
Funding and payments
We have service agreements with over 150 different funding bodies including insurers, Government and non-government agencies. These include:
- National Disability Insurance Scheme
- Victorian Department of Health and Human Services (DHSS) and Ageing, Disability and Home Care (ADHC), New South Wales
- Transport Accident Commission (Victoria) and iCare (NSW) (previously Life Time Care + Support)
- Home Care Packages and Commonwealth Home Support Care Packages
- Department of Health and Ageing (DoHA)
- Victorian WorkCover Authority (and its authorised insurance agents)
- Multiple Sclerosis Limited
- Department of Veterans Affairs (DVA)
- Commonwealth Carer Respite Centres (throughout NSW)
- Post Acute Care programs in Victoria and NSW for those just out of hospital
- Home Care Services NSW
- Slow to Recover Program.
We also work alongside privately funded clients.
Call 1300 303 770 during business hours for a free consultation to explore your funding options.
Yes, this is a great way to purchase some extra support on a one-off or ongoing basis, either for you or as a gift to support a friend or family member.
A standard surcharge applies for weekends and public holidays. Evening shifts (after 8.00pm) also attract the same surcharge. This is because our staff are paid an allowance when working at these times.
Some aged care and respite funding programs require a co-payment from you. Australian Home Care Services follows Australian Government guidelines when undertaking financial assessments and reviewing co-payment amounts.
You can expect to receive regular, detailed invoices and where applicable, detailed statements about your funding package.
We offer direct debit facilities or you can arrange payment by credit card. Check your invoice for details.
Where your services are financed by a funding agency, Australian Home Care Services typically claims payment directly from that agency and your records will reflect that.
Our staff are required to undertake a Certificate III in Individual Support (or equivalent) as a minimum. Many have Certificate IV qualifications in ageing support or disability. Nursing and allied health staff all hold the requisite qualifications and registrations.
All staff undertake extensive screening prior to commencing with us, including mandatory police checks and working with children checks where appropriate.
Australian Home Care Services offers a traineeship program for staff without formal qualifications. All our staff hold current first aid and CPR qualifications and many have specific, advanced training in various clinical areas. This means our staff are well-equipped to work alongside people with spinal cord injuries, acquired brain injuries and challenging behaviours.
Importantly, many of our staff are proficient in a second language including Mandarin, Italian, Greek, Vietnamese, Cantonese, Hebrew, Thai and many more.
We also employ Client Service Managers who oversee support plans and service agreements. This is particularly important when care plans are complex and involve a range of health professionals, such as NDIS plans.
Meet some of our team here.
You may find these sites a useful starting point:
Commonwealth Department of Social Services: https://www.myagedcare.gov.au/
Commonwealth Department of Veterans’ Affairs: http://www.dva.gov.au/
Commonwealth Department of Human Services: http://www.centrelink.gov.au/
Multiple Sclerosis Limited: http://www.ms.org.au/
Palliative Care Australia: http://palliativecare.org.au/
National Disability Insurance Scheme: http://www.ndis.gov.au/
Carers Australia: http://www.carersaustralia.com.au/
Australian Government Aged Care Quality Agency: http://www.aacqa.gov.au/
Motor Neurone Disease Australia: https://www.mndaust.asn.au/
Parkinson’s Australia: http://www.parkinsons.org.au/
Alzheimer’s Australia: https://fightdementia.org.au/
Dementia Care Australia: http://www.dementiacareaustralia.com/
beyondblue Depression | Anxiety: https://www.beyondblue.org.au/